Support and Data Deletion
Last updated: April 29, 2026
Contact Us
For questions, technical issues, or account requests:
- Email: fdrvaa84@gmail.com
- Response time: within 7 business days for general inquiries; within 30 days for data deletion requests (per GDPR / CCPA).
Frequently Asked Questions
How do I connect a social media account?
Sign in to cf.autmzr.ru, open Channels,
click Add Channel, choose your platform, and complete the OAuth authorization
flow. The Service will receive only the permissions necessary to publish on your behalf.
How do I disconnect a social media account?
Open Channels, click the channel you want to remove, and choose
Disconnect. This immediately removes the stored authentication token from our
database. You may additionally revoke access on the platform side (e.g. Facebook → Settings →
Apps and Websites).
How is my data protected?
All connections use TLS 1.2+. Authentication tokens are encrypted at rest with AES-256-GCM.
We follow the principle of least privilege internally. See our Privacy Policy
for full detail.
Data Deletion
Self-service deletion (preferred)
- Sign in to cf.autmzr.ru.
- Open Channels and click Disconnect on each connected social
media account. This immediately removes the encrypted authentication tokens from our database.
- Open Settings → Account → Delete Account. This removes your profile, brand
files, drafts, ideas, scheduled posts, and operational logs.
- Within 24 hours, all data is purged from primary storage. Backup snapshots are deleted within
the next 30-day rotation.
Email-based deletion request
If you cannot sign in (e.g. account already deleted, lost credentials), email
fdrvaa84@gmail.com with the subject line
"Data Deletion Request" and include:
- The email address associated with your account (or any unique identifier you remember).
- The approximate date you began using the Service.
We will verify your identity, delete all associated data, and send confirmation within
30 days, in accordance with GDPR Article 17 and CCPA §1798.105.
What is deleted
- Account profile (name, email, hashed password, settings).
- Brand profile data (voice profiles, fact dossiers, example posts).
- All drafts, scheduled posts not yet published, and ideas.
- Operational logs and execution traces.
- Authentication tokens for connected social media accounts.
- Uploaded media (images, attachments) from object storage.
What is NOT deleted (and why)
- Already-published posts on connected platforms. We do not control content
published on Facebook, Instagram, Telegram, etc. To delete those, use the platform's own
delete-post feature.
- Aggregated, anonymized metrics: counts of total runs, average cost,
performance metrics. These cannot be linked back to an individual user.
- Records required for legal or accounting compliance (transaction records,
tax records) — retained for the period required by applicable law, then deleted.
Meta Platform Data Deletion Callback
For Meta Platform applications (Facebook, Instagram, Threads), we accept user-initiated data
deletion requests via the Meta-defined callback endpoint described in
Meta's Data Deletion Callback documentation:
POST https://cf.autmzr.ru/api/meta/data-deletion-callback
Content-Type: application/x-www-form-urlencoded
signed_request=<Meta-signed payload>
The endpoint validates the signed request, identifies the corresponding user account,
queues immediate deletion of all data associated with the Meta user_id, and returns a
confirmation URL plus a confirmation code that the user can present to track the request.
Status of any deletion request can be checked at:
GET https://cf.autmzr.ru/api/meta/data-deletion-status?code=<confirmation_code>
Reporting Abuse or Security Issues
Found a security vulnerability or witnessing abuse? Please email
fdrvaa84@gmail.com with details. We respond
to security reports within 72 hours.
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